Terms of Service

These terms govern your use of TurboGaff (the “Service”), provided by [Company name], a company registered in England and Wales with company number [number], whose registered office is at [address](“we”, “us”).

By creating an account or using the Service you agree to them. If you use the Service on behalf of an estate agency or other business, you confirm you have authority to bind that business, and “you” includes it.

1. The Service, and that it is a beta

The Service takes property listings and other property information that you supply or authorise us to access and uses automated and AI-assisted processes to create short marketing films, images and related property marketing content.

The Service may also provide other property-related features, including content aggregation and distribution, automated property analysis, floorplan and spatial analysis, property intelligence, valuation and market insights.

The Service is in beta. It is provided as-is and as-available for evaluation. Features may change, be withdrawn or fail without notice. We do not promise that any output will be produced, that it will be produced within any time, or that it will be of any particular quality or suitable for any purpose. We may limit how much you can make.

2. Your account

You must be at least 18 and give accurate details. You are responsible for everything done through your account and for keeping your login secure. Tell us at once if you think it has been compromised.

We may suspend or close an account, including where we believe these terms have been broken or the Service is being misused.

3. The properties, listings and content you give us

You may only submit or authorise us to access a property listing, photographs, floorplans, text or other content that you own or have the right to use for the purposes described in these terms, such as a listing on your own agency’s website.

You must not submit listings from property portals, listings belonging to another agent, or other content you do not have the right to use.

In these terms:

“Property Content” means photographs, floorplans, video, text, graphics and other content relating to a property that you submit to, make available to, or authorise the Service to access.

“Property Data” means information relating to a property that you submit to, make available to, or authorise the Service to access or derive from Property Content, including its location, characteristics, rooms, dimensions, layout, condition, features and marketing information.

You confirm that:

• you hold, or have a licence covering, the copyright and other rights in the Property Content sufficient to allow its use under these terms;
• you have authority to provide or make available the Property Data;
• the information you provide is lawful and, to the best of your knowledge, accurate;
• you have any permissions or consents required for personal information contained in it; and
• you will keep information up to date where an output continues to be used, or stop using an output where it has become materially inaccurate.

You retain ownership of your Property Content.

You grant us a worldwide, non-exclusive, royalty-free licence to store, copy, process, analyse, adapt, alter, combine and otherwise use Property Content and Property Data:

• to provide and operate the Service;
• to create, publish, republish and distribute property marketing and related content;
• to create, publish and distribute property-related, local, market and aggregated content, including content featuring one or more properties;
• to adapt, crop, resize, edit, combine, caption, narrate and reformat such content for different media, platforms and channels;
• to maintain records of properties processed and outputs created;
• to develop, test, evaluate and improve the Service and related products and technologies;
• to develop and improve automated content generation, property analysis, room and property classification, floorplan and spatial analysis, property intelligence, valuation and market-insight systems; and
• to create and use Derived Data as described below.

We claim no ownership of your underlying Property Content.

4. Derived Data and improving TurboGaff

TurboGaff may analyse Property Content and Property Data and the relationships between them, including photographs, rooms, layouts, floorplans, property characteristics, condition, location and marketing information.

We may create information, analyses, classifications, features, representations, statistics, models, model parameters, technical learnings, market insights and other outputs derived from that processing (“Derived Data”).

We may retain and use Derived Data to provide, operate, analyse, develop and improve TurboGaff and our related products, services, models and technologies, subject to applicable law and third-party rights.

Ending your account does not require us to delete or reverse technical improvements, models, model parameters, analyses, learnings or other Derived Data lawfully created before termination, except where applicable law requires otherwise.

Nothing in this section gives us ownership of your underlying Property Content.

5. Aggregated property content and distribution

Where you have provided or authorised the relevant Property Content and Property Data, TurboGaff may use it to create, publish and distribute property-related content individually or together with other properties.

This may include content organised by area, property type, price, market status, features or other property characteristics, including local property content, newly listed properties, sold properties, property collections and other editorial or automatically generated selections.

We may distribute such content through TurboGaff websites, applications, social-media accounts, video channels, newsletters and other property-marketing or property-discovery channels that we operate, and through other distribution channels used by the Service.

We may select which properties or content to feature, and when, where and how often to feature them. We do not promise that any property will be featured, or that distribution will achieve any particular number of views, enquiries, leads or other result.

We may adapt outputs for distribution, including by editing, shortening, cropping, resizing, combining or reformatting them and by adding captions, narration, graphics, music, branding, links or calls to action.

Where reasonably practicable, content relating to a property will identify the relevant estate agency or provide a route to the agency or property listing. TurboGaff does not become the estate agent, seller, landlord or property representative by publishing or distributing such content.

You may ask us to stop future distribution of Property Content relating to a property. We will take reasonable steps to stop or remove content from channels we control, but removal may not be immediate and we cannot require third-party platforms, users or services to remove copies or shares already made.

We may retain Property Content, Property Data, outputs and records to the extent otherwise permitted by these terms, including for record-keeping, development, analysis and Derived Data.

This section does not give us ownership of your underlying Property Content.

6. What we make, and who is responsible for it

We grant you a non-exclusive licence to use the films, images and other marketing outputs the Service produces for you to market the property they depict, for as long as you have the right to market it.

You may not remove or obscure attribution, visualisation or disclosure marks that the Service places on an output.

You are the publisher. You decide whether and where to publish anything the Service produces, and you are responsible for checking it before publication and ensuring that your use of it complies with applicable law and professional requirements, including the Digital Markets, Competition and Consumers Act 2024, the CAP Code, relevant Trading Standards requirements and guidance on property marketing, and any rules of a redress scheme or professional body you belong to.

You must not publish an output that you know, or reasonably ought to know, materially misrepresents the property.

7. AI-generated material

Some outputs contain material that is generated or altered by AI, for example a room shown with furniture that is not there, or a room shown as it might look after a refit.

Such material is a visualisation, not a statement of fact about the property. Where the Service marks material as a visualisation or as AI-generated or altered, you must keep those marks and must not present the material as an unaltered photograph of the property.

Narration, captions, descriptions and other automatically generated material may contain errors. You must check them before publication.

You must not use any output in a way that could materially mislead a buyer or tenant.

8. Data protection

Property Content and Property Data may contain personal data.

Each party must comply with applicable data-protection law. Where you provide or authorise us to access personal data, you confirm that you are entitled to do so and have provided any information to individuals, and obtained any permissions, that applicable law requires.

Our handling of personal data is also described in our Privacy Policy.

Nothing in these terms removes or restricts rights that an individual has under applicable data-protection law.

9. Acceptable use

You must not use the Service to:

• submit content you do not have the right to use, or that is unlawful, defamatory or misleading;
• attempt to access another user’s account, data or films;
• interfere with the Service or bypass its security or usage restrictions;
• reverse-engineer the Service except where applicable law expressly permits it;
• use automated means to access it beyond interfaces or APIs we expressly provide or authorise;
• resell the Service without our written permission; or
• use access to the Service primarily to build or train a competing property-content-generation service.

10. Credits and fees

The Service runs on credits. Creating a video uses one credit. Where we say so when you create it, a free vertical reel of the same property is included; we may end or change that offer at any time. New accounts receive some credits when their email is confirmed.

Credits are bought as one-off purchases at the price shown at the time. There is no subscription. Unused credits have no cash value, cannot be transferred, and are not refunded, except that where a video has a problem you report to us we may, at our discretion, add credits to your account.

We may change prices, limits and what is included at any time; a change applies to purchases made after it.

11. No warranty

To the fullest extent permitted by law, we exclude all warranties, conditions and terms, whether express or implied by statute, common law or otherwise, including any warranty of satisfactory quality, fitness for purpose or accuracy.

We do not warrant that the Service will be uninterrupted, secure or error-free, or that any output will be accurate, complete or lawful to publish.

You are responsible for deciding whether an output is appropriate for your intended use.

12. Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or anything else that cannot be excluded or limited by English law.

Subject to that, we will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any loss of profit, revenue, business, contracts, goodwill or anticipated savings, loss or corruption of data, or any indirect or consequential loss, arising out of or in connection with the Service or these terms, even if foreseeable.

Subject to that, our total liability to you arising out of or in connection with the Service and these terms in any twelve-month period shall not exceed the greater of the fees you paid us in that period and £100.

If you are a consumer rather than a business, nothing in these terms affects your statutory rights.

13. Your indemnity

If you use the Service in the course of business, you will indemnify us against any claim, loss, liability, cost or reasonable legal expense arising from:

• Property Content or Property Data you supply or authorise us to access;
• a claim that such content or data infringes another person’s rights;
• your publication or use of an output;
• your failure to obtain a licence, permission or authority that you were responsible for obtaining; or
• your breach of these terms.

This does not apply to the extent that a claim results from our own breach of these terms or unlawful conduct.

14. Suspension and ending

You may stop using the Service at any time.

We may suspend or withdraw the Service, or your access to it, including where we believe these terms have been broken, the Service is being misused, continued use creates a legal, security or technical risk, or the beta or Service is ending.

On ending, your licence under section 6 continues for outputs already made, provided you continue to comply with these terms.

Ending does not affect rights or obligations that have already arisen.

Sections 3, 4 and 5 continue to the extent necessary to allow our continued lawful use of Property Content, Property Data, outputs and Derived Data for the purposes described in those sections, including in relation to content created or distributed before ending. Sections 6, 7, 8, 11, 12, 13 and 16 also survive where necessary to give them effect.

15. Changes

We may change these terms. We will show the date of the current version at the top of this page.

Where a change materially affects your rights or obligations, we may also notify you through the Service or using your account contact details.

Continued use after updated terms take effect is acceptance of them.

16. General

These terms are the whole agreement between us about the Service.

If any part is found unenforceable, the rest stands.

We may assign or subcontract our rights and obligations; you may not without our written consent.

No one else has rights under these terms except where applicable law provides otherwise.

These terms, and any dispute arising out of or in connection with them, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except where applicable consumer law provides otherwise.

17. Contact

hello@turbogaff.com

TurboGaff
Property marketing, automatically. Built for UK estate agents. Currently in beta.

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